The safety and health of customers, delivery partners and store teams are still at the top of the priority list at Bo’s Coffee. With the continued spread of COVID-19 threats around the country, most businesses remain shuttered until the lifting of the enhanced community quarantine (ECQ), while others are able to keep their doors open, but with their own measures to keep their stores safe and sanitary.
One of the local businesses slowly re-opening their doors is Bo’s Coffee, the beloved Philippine-homegrown coffee chain. While the brand continues to serve via delivery and pick-up from select locations, Bo’s Coffee has also started making steps to slowly reopen their stores to the public with extra safety and sanitary measures, ensuring that their customers would be taken care of.
Here are the things Bo’s Coffee is doing at present to ensure the safety and sanitation of their stores for their customers and its store teams:
COVID-19 Safety Plan – How Bo’s Coffee is making sure their customers are safe
Sanitation Stations
Among its current efforts are providing sanitation stations which include foot baths or sanitation mats to be used by customers and team members alike in order to sanitize their shoes before entering the store, an automatic hand sanitizer dispenser at the entrance of the store, hand sanitizers at the cashier and bar areas, as well as temperature checks by a store team member or security personnel.
Air Quality
Air conditioning units and air vents will be thoroughly sanitized and cleaned at least once a week, ensuring a minimal chance of air contamination.
Store team members have also been required to wear face masks at all times.
Social Distancing
Initially, most stores will be open only for entryway service, delivery, pick-up, take-out and curbside pick-up. Stores that will be open for dine-in service will have their seating capacity cut down by half to maintain social distancing.
Markers will be placed on the floor to indicate proper distance between customers in line to order.
Contactless Transactions
Contactless service is also being strictly implemented during this time and customers are strongly encouraged to use Bo’s Coffee Order Ahead via the Messenger platform for seamless ordering and cashless payment.
Online ordering and delivery is also available through delivery partners FoodPanda, LalaFood, and soon, GrabFood.
All electronic payments are accepted at Bo’s Coffee. For credit card payments, customers will be asked to personally slot in their credit card in the terminal. Meanwhile, there will be cash trays provided for cash transactions in order to avoid direct contact.
While Bo’s Coffee has strongly supported the movement on reducing single-use plastics, customer safety is now of higher importance, with contact points minimized using disposable packaging as well as non-use of ceramic wares and personal tumblers.
Condiments will be removed from the condiments station to minimize handling by multiple people and will be given by the barista together with the beverage order.
COVID-19 Safety Plan – How they’re making sure their store team members are safe
Health and Safety of Team Members
Aside from their customers, the company also highly prioritizes the safety and health of their employees.
Some of the measures being implemented are daily body temperature checks of each store personnel at the start of each shift, clothing sanitation of each employee upon arrival at the store, personal protective equipment (face masks, face shields and gloves) to be worn by each team member at all times, and a foot bath/sanitation mat to be provided for them, among other things.
Sanitation Strategy
Before store reopening, team members will undergo online training on new and updated safety, cleaning and sanitation procedures.
Team members are also required to follow stringent cleaning and sanitation procedures during pre-opening and post-closing of the store. While in operation, all points of contact and areas touched by customers and team members will be cleaned and sanitized regularly.
As the washroom may be considered a hotspot, it will be kept locked, but customers will be advised to ask a store team member to open it—should they need to use it—and will be sanitized after every use.
The re-opening of Bo’s Coffee stores will be based on the national government’s guidelines on which areas are under ECQ or GCQ. Nevertheless, at the top of mind is the consideration for team members’ accessibility and safety, as well as customer needs.
“As the post COVID-19 new normal, things will be very different with our stores now putting more emphasis on providing a safe and sanitary experience to both customers and team members, but the one thing that will be the same is we will strive to provide our customers the best Philippine Coffee experience whether in the comfort of their homes or in our stores,” Bo’s Coffee chief executive officer Steve D. Benitez said.
For more details on Bo’s Coffee Brand Story, current store operations, products and services, you may visit their website at www.boscoffee.com and their social media accounts at Facebook.com/boscoffee/ IG and Twitter @boscoffee.
ABOUT BO’S COFFEE
Bo's Coffee is a Filipino-owned enterprise founded in Cebu in 1996. It has over 100 branches in the Philippines. Bo's Coffee is known for sourcing its coffee beans from farmers in Sagada, Mountain Province, Mt. Kitanglad in Bukidnon, Mt. Matutum in South Cotabato and Mt. Apo in Davao.
